This how-to walks through the process of manually updating offline address books for users from Exchange 2003 as well as the Global Address List.
- Open Exchange System Manager
This how-to was actually made on a WS2003STD SP2.
- Expand Recipients and Select “Offline Address Lists”
- In the right pane, right click the “Default Offline Address List” and select “Rebuild”
- It will give you a prompt about how long it can take
Just click “Yes”
- Repeat this for the “Global Address List”
In the left pane, now click on “Recipient Update Services”
- In the right pane, right click on each choice, first selecting “Update Now” on both, and then again selecting “Rebuild” on both
- That’s all
This can take several hours though, with my 100 users it generally takes about 40 minutes max.
I would also submit that you can manually re-download the address books via Outlook by selecting the small arrow next to send/receive and then clicking on (you guessed right!) “Download Address Book”.